Practice Accessibility
At our GP surgery, we prioritise inclusivity and accessibility for all our patients. Our practice building has been thoughtfully reviewed to accommodate the needs of everyone as best as we can within the constraints of the building. This includes individuals with mobility impairments, wheelchair users, those with visual and auditory impairments, and patients with learning disabilities. We offer accessible parking spaces located conveniently close to the entrance, which is equipped with automatic doors to facilitate easy access. Inside, our facility features ramps and lifts, ensuring all areas are reachable for everyone. The majority of our restrooms are accessible and include changing facilities to cater to the diverse needs of our patients. To assist those with visual impairments, we have installed easy-to-read signs throughout the practice. For our patients with hearing difficulties, we provide induction loops at the reception area. We are committed to making continuous improvements to our facility and services, ensuring a welcoming, accessible environment for all our patients. Your comfort and ease of access are paramount to us, and we welcome any feedback or suggestions on how we can further enhance our support for patients with specific needs.
Accessibility Statement
This page was last updated on 29 March 2024.
This accessibility statement applies to this website and our Practice.
This website is run by us. We aim to make this website as accessible as possible for all users. For example, you should be able to:
- Use your web browser to change colours, contrast levels, and fonts
- Zoom in up to 200% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)
- Access the website using a mobile or tablet.
We have also simplified the text throughout the website to ensure it is easy to understand, except in technical sections that require specific terminology.
AbilityNet has advice on making your device easier to use if you have a disability.
Compliance Status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, except for the non-compliances and exemptions listed below.
Feedback and Contact Information
If you need information from this website in a different format, such as accessible PDF, large print, easy read, audio recording, or Braille, please get in touch using the contact details below, or via the contact form on this website.
We will consider your request and respond as soon as possible.
Reporting Accessibility Problems with This Website
We are always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the practice with details of the problem you have encountered.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, known as the 'accessibility regulations'. If you are not satisfied with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Contacting Us by Phone
Customers who are deaf, hard of hearing, or speech impaired can contact us using the Relay UK service. More information is available on the Relay UK website.
To call us using the Relay UK service, please dial 18001 followed by the GP surgery number you are registered with, available from the Relay UK app.
Find out how to contact us by clicking here.
Technical Information About This Website’s Accessibility
We are committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Preparation of This Accessibility Statement
This statement was initially prepared on 19 February 2024 and was last reviewed on the same date.
This website was last accessibility tested on 19 February 2024 by our IT department. As part of our publishing policy, we carry out regular assessments and checks on documents and pages that are uploaded.
