Beat the Heat - coping with heat & COVID-19
A Public Health England leaflet on coping with heat and COVID-19 can be downloaded here.
How to make your own face covering in a minute
The NHS suggests wearing face masks in enclosed public spaces such as shops, public transports and when visiting your GP practice.The NHS suggests wearing face masks in enclosed public spaces such as shops, public transports and when visiting your GP practice.
Beware of Covid-19 scams
Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.
Get the latest NHS information and advice about coronavirus (COVID-19).
Possible cervical screening text messaging scam
We have received reports today of a possible scam.
Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.
These messages are NOT from the NHS Cervical Screening Programme. We would only ever ask you to contact the main surgery telephone number.
The Action Fraud Line has been contacted.
Coronavirus - A Book for Children
This book is for parents to help explain Coronavirus to children.
Coronavirus - A Book for Children pt1
Coronavirus - A Book for Children pt2
Coronavirus - A Book for Children pt3
COVID-19 Temporary Change of Pharmacy Opening Hours
Click on below image for Barnstaple pharmacies' changed opening times.
New Coronavirus community support service launched
North Devon Council has launched a new community support hub to ensure the most vulnerable residents are not forgotten during the Coronavirus pandemic.
A new dedicated phoneline and online form are now available to those who need support who haven't already got help from family, friends, neighbours and their local community.
The service will vary according to where people live but will typically see the co-ordination of grocery shopping, prescription collections and social contact. In the major towns and villages, NDC will work alongside health and wellbeing partners One Northern Devon who have a network of volunteers on a street by street level. In the more rural areas, the partnerships will be with parishes and other community groups set up to support people during the crisis.
The public are being asked to check that their local neighbours are getting support and if they are worried about them, then contact the support hub who can make enquiries.
Council Leader Cllr David Worden says: "We know there are many people already receiving lots of support in their communities and it's wonderful to see the efforts people are going to. However, we're aware there will be people slipping between the cracks and this service is here to help them."
One Northern Devon Chair Dr John Womersley says: “It’s been fantastic to see so many groups spring up for people in communities to help one another. The One Northern Devon network does not replace that – we are using all the brilliant schemes that are out there and offering them our support. If there are any volunteers or volunteering groups that are not yet part of the network, we’d love to hear from you.”
The number to call is 01271 388280 and the online form and more information on community support are on the NDC website.
Customer and Corporate Communications Manager
North Devon Council
Nurse Practitioner Claire Conlan
It is with great sadness that we inform you, our patients, that we lost our amazing lead Nurse Practitioner Claire Conlan very suddenly and unexpectedly at the weekend. Those of you who met and were treated by her will know that she was a warm, vibrant and caring person and we will all miss her very much.
We are in unprecedented times and there are high levels of anxiety amongst our patients, and staff, so would ask that you bear with us as we are endeavouring to provide the best service we can under very difficult circumstances and the shock of losing Claire on top of the COVID pandemic has reverberated throughout the practice.
When to self isolate, shield or social distance yourself
Your Doctors are busy trying to save lives, so please DO NOT contact them asking for letters which justify your need to Self-Isolate or Social Distance. The flow chart below shows what you should be doing and what paperwork is available:
What is SELF ISOLATION and what should I do or not do?
You MUST stay at home and NOT leave the house. If possible, you should not go out even to
buy food or other essentials. If you need to leave the house to do some exercise, it must be
at a safe distance from others (more than 2 metres away).
More info here:
What is SHIELDING and what should I do or not do?
You are strongly advised to stay at home at all times and avoid any face-to-face contact,
with anyone, for a period of at least 12 weeks. This period of time may change.
More info here:
Hospitals and GP surgeries have been given this additional information:
What is SOCIAL DISTANCING and what should I do or not do?
Please note that this applies to EVERYONE who is not in self isolation or shielding.
1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19).
These symptoms include high temperature and/or new and continuous cough
2. Avoid non-essential use of public transport when possible
3. Work from home, where possible. Your employer should support you to do this.
4. Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure
centres and similar venues are currently shut as infections spread easily in closed spaces
where people gather together.
5. Avoid gatherings with friends and family. Keep in touch using remote technology such as
phone, internet, and social media
6. Use telephone or online services to contact your GP or other essential services
More info here:
Additional Information from the World Health Organisation:
Coronavirus - Isolate your household - Stay at home
For ways to get moving with your health condition ask for advice today or visit WeAreUndefeatable.co.uk.
Get the NHS App
To download the app or for more information visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/.
Help health & care staff make better decisions about your care and treatment
All patients have a Summary Care Record (SCR).
This contains important information about your health, such as:
• Medicines you take
• Allergies you have
• Medicines that make you ill
You might need to see a doctor or nurse who does not know you. If they do not know about your care, your SCR could:
• Stop them making a mistake, because they can see your medicines, allergies or what medicines make you ill
• Help them see your information straight away on a computer
Doctors and nurses treating you will ask if they can look at your SCR to help them treat you quickly and safely.
You can choose to have other useful information added to your SCR, including:
• Your illnesses and any health problems
• Operations and vaccinations you have had in the past
• How you would like to be treated – such as where you would prefer to receive care
• What support you might need
• Who should be contacted for more information about you
If you think you want to add other useful information to your SCR, talk to your GP practice. It will be added to your SCR and kept up-to-date for you.
If there is information you don’t want adding, let your GP practice know.
Summary Care Record leaflet - information about your SCR
Summary Care Record consent form
Dementia Support Worker at Queens Medical Centre
Are You A Carer?
When You First Become a Carer
It is important to tell your Health Centre if you are a Carer.