Get the NHS App
To download the app or for more information visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/.
North Devon Christmas Pharmacy Opening Times
Click here: Christmas Pharmacy Opening Times
Advice and useful contacts for carers over Christmas
by Devon Carers
Devon Carers are open Monday-Friday 8am-6pm and Saturdays 9am-1pm but will be closed on the bank holidays (25 and 26 December 2019, and 1 January 2020). If carers need support during these times, please redirect them to Care Direct on 0345 600 0388.
Top tips from carers for managing Christmas:
• Talk to family and friends – raise concerns and worries, let them know how you’re planning to approach Christmas in advance and don’t be afraid to ask for help
• Talk to other carers – peer support can be invaluable throughout the year but especially around Christmas. Find out about Devon Carers support groups in your area
• Be kind to yourself – recognise the importance of your role and take some time to be generous to yourself too.
More tips from carers in Devon can be found in the Devon Carers winter magazine which is sent to GP surgeries in Devon and is available online.
Carers and health professionals can contact Devon Carers via the website with the live chat facility or on the helpline 03456 434 435.
Bake off for Take off in aid of Devon Air Ambulance
Last week the staff at Queens Medical Centre were baking and selling cakes, guessing the weight, bringing in biscuits, flans and fruit to sell to raise money for the Devon Air Ambulance.
An amazing £300 was raised! Thank you to all involved.
Thank you for attending the practice
Help health & care staff make better decisions about your care and treatment
All patients have a Summary Care Record (SCR).
This contains important information about your health, such as:
• Medicines you take
• Allergies you have
• Medicines that make you ill
You might need to see a doctor or nurse who does not know you. If they do not know about your care, your SCR could:
• Stop them making a mistake, because they can see your medicines, allergies or what medicines make you ill
• Help them see your information straight away on a computer
Doctors and nurses treating you will ask if they can look at your SCR to help them treat you quickly and safely.
You can choose to have other useful information added to your SCR, including:
• Your illnesses and any health problems
• Operations and vaccinations you have had in the past
• How you would like to be treated – such as where you would prefer to receive care
• What support you might need
• Who should be contacted for more information about you
If you think you want to add other useful information to your SCR, talk to your GP practice. It will be added to your SCR and kept up-to-date for you.
If there is information you don’t want adding, let your GP practice know.
Summary Care Record leaflet - information about your SCR
Summary Care Record consent form
Quitting smoking is one of the best things you can do for your health
Check everything's peachy...
Bowel cancer is the third most common cancer in the UK.
Everyone, whatever your sex, is at risk of developing bowel cancer. Things that can increase your risk include:
• getting older (8 out of 10 people diagnosed with bowel cancer are over 60)
• not being active enough
• being overweight
• a diet high in red and processed meat and low in fibre, vegetables and fruits
• drinking too much alcohol
• having type 2 diabetes
• having inflammatory bowel disease (ulcerative colitis or Crohn’s disease)
• a family history of bowel cancer
Bowel Scope Screening is a new test to help prevent bowel cancer. It is offered to all those aged 55 as part of the NHS Bowel Screening Programme.
Better For You, Better For Devon - launch of Devon's Long Term Plan engagement
Devon is developing a local version of the national NHS Long Term Plan, called Better for you, Better for Devon. The plan will make sure we are fit for the future, providing high-quality care and better health outcomes for people and their families, through every stage of life.
Now here in Devon, we are starting an eight-week period of engagement (from 11 July to 5 September 2019) to develop our own Long Term Plan, Better for You, Better for Devon. The plan will focus on improving people’s health and mental health, and supporting people to stay well.
The challenges we face
Part of the conversation will centre on the big challenges we face, as these will influence the future of health and care:
- Medical advances mean people are living longer – something we celebrate. But people now often live with multiple illnesses, such as cancer, heart problems and type 2 diabetes. We need to ensure services can provide what they need
- Preventable illnesses like type 2 diabetes are increasing, and the amount of time people live in good health has been decreasing since 2012
- Vital health and care jobs remain unfilled – 1 in 10 nurse jobs and 1 in 12 social worker posts in Devon remain vacant as demand for services increase. There is a shortage of people to undertake these roles
- There have been increases in NHS funding, but peoples’ needs for services are growing faster
- Devon’s population is growing and is expected to rise by about 33,000 people – equivalent to the population of Exmouth – over the next five years.
This will see us strengthening prevention to support people to live healthier lives, supporting GP and community services to intervene early to support local people, enhancing services to help children, young people and adults needing mental health support, and having high-quality, efficient hospital services in the right place when people need them.
We will work more closely with voluntary, community and social enterprise organisations, charities and the broader social care sector to improve people’s health and wellbeing.
To ensure we get really good detailed feedback, the majority of the engagement exercise will be delivered by local councils and NHS organisations, and will be based on local priorities. This will involve focus groups, face-to-face discussions and surveys.
Complete our short survey online
Download a print version of the survey
Queens Medical Centre: Finalist in Regional Awards
"Queens Medical Centre in Barnstaple area really proud to have been named as a finalist in the Regional Excellence in Primary Care Awards for the Team of the Year Category.
The awards are hosted by Devon Training Hub (CEPN) which is an organisation, commissioned by Health Education England, and run by SHED – Sentinel Healthcare, Haytor Health, Exeter Primary Care, Devon Health and the Devon Local Pharmaceutical Committee and are held annually..." from North Devon Journal (click here
to read more)
Dementia Support Worker at Queens Medical Centre
Start the NHS weight loss plan
Click here or on the image below to download the free 12-week diet and exercise plan developed in association with The British Dietetic Association.
Also available on and .
Mindfulness for Recurrent Depression Courses in Barnstaple
If you are interested in taking part in a group please visit http://www.exeter.ac.uk/mooddisorders/acceptclinic/referral/ to complete a self-referral form or contact AccEPT on (01392) 723493 or at firstname.lastname@example.org if you would like to speak to them.
Are You A Carer?
When You First Become a Carer
It is important to tell your Health Centre if you are a Carer.
Sidebyside Welcomes Parent Carers of Children and Young Adults with Additional Needs
Headway North Devon - support for those who have suffered a brain injury
"We are a social group, affiliated to the national organisation, who meet each Tuesday at the Salvation Army Church, Barnstaple.
We provide a safe and happy environment for those who have an acquired brain injury from 10.30 to 3.30 and we have a dedicated group of volunteers who give up their time each week."
More information about surgical procedures
If you are considering surgery and looking for more information on the procedure, use this document and click on the name of the procedure you wish to learn more about.
Queens Medical Centre raise money for charity
For this year's Comic Relief, the staff at Queens raised £102.80p for the charity.
Are you feeling distressed, frightened, or that things are too much for you?
For more information, view the flyer: The Mooring, Barnstaple.
Free Healthy Start Vitamins
To register for free vitamins go to www.vitamins4healthdevon.co.uk.
Join our Patient Participation Group
Look for 100 calorie snacks for the kids - 2 a day max
Sign up to Chage4Life for the food scanner app, a free pack with vouchers, stickers for the kids and loads of helpful tips and ideas. https://www.nhs.uk/change4life
Planning for your future care
Advance Care Planning (ACP) can help you prepare for the future. It gives you an opportunity to think about, talk about and write down your preferences and priorities for your future care, including how you want to receive your care towards the end of your life. Anything can be included. If it is important to you, use the booklet below to record it, no matter how insignificant your preference may appear. (more from NEW Devon CCG)
Advanced Care Planning booklet.
Planning ahead (Devon) on Biteable.
Share Your Views on GP Improved Access
You may be aware that recent months have seen the introduction of evening and weekend GP appointments. We are collecting patients' views of this service in a short and confidential survey that will take no more than 5 minutes to complete. Please click here to access the survey. Thank you in advance.
Why does the Receptionist need to ask what's wrong with me?
Additional GP Appointments now available
pinpoint devon - the easy way to find services and support in your community
for you, your family or someone you care for.
- for help at home
- keeping healthy and staying active
- help getting out and about
- advice and advocacy
- money matters
- staying safe and more
Choosing which organisations can view your record
Dedicated Prescriptions Request Email Account
We now have a dedicated prescription request email account where you can email your prescription requests. The address for this is D-CCG.email@example.com
Serving You - Our dedicated team
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
So, any excuse to prove the media wrong! This is what we received from a grateful patient on Thursday. Patient and husband wanted to thank reception staff who dealt with her on wed afternoon-(her words) "if it wasn't for the reception staff quick thinking and immediate intervention she dreads to think what might have happened because she did have a stroke"
Receptionists, although not clinical, are asked by the GPs to ascertain some background information on symptoms so that the GPs are able to prioritise their phone list. They are also aware of `red flag' symptoms upon which they would act upon and inform the GP of urgency.
Access to Online Records
You are now able to request access to view your record online, this will show you:
- Demographic data
- Investigation results including numerical values and normal ranges
- Procedure codes (medical and surgical) and codes in consultations (symptoms and signs)
- Biological values (BP and PEFR)
- Allergies and adverse reactions
- Codes showing referrals made or letters received
- Other codes (ethnicity, QOF)
Before registering for access to your records there are a few things to think about. On very rare occasions:
- Your GP may not think it in your best interest for you to look at your GP records online. If this happens your GP will discuss their reason with you. It is up to your GP to decide if you should be allowed access to your online records
- You may see your test results before your doctor has spoken to you about them. This may be when you cannot contact your surgery, or when your surgery is closed. This mean you will need to wait until a telephone appointment is available to talk to your doctor.
- Information in your medical records might need correcting. If you find something you think is not correct, you should contact your surgery. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself.
- There may be information in your medical records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did no know about that worries you, please speak to your surgery and they will discuss this with you.
- If you see someone else's information in your record, please log out immediately and let your surgery know as soon as possible.
- If you have questions about any of the above points, please talk to your surgery and they will be able to advise you further.