If your contact details have changed, please can you update Reception with the correct details for mobile, landline and email address if you have one.  Can you also please ensure that you let Reception know if you are unhappy for us to text you.

Please note that all our telephone calls are recorded for training and security purposes.

Latest News

My Wishes - Preparing for Your Future Care

How do you wish to be cared for?
What is important to you?
Who should you tell?

At certain points in life we find time to reflect on what we would wish for, should our
health deteriorate.
This booklet is here to help you think through what is important to you, and how to start
making a record of your wishes for family, friends and health professionals involved in
your future care.
If you lost the ability to communicate, those around you would know what you would
have wanted and can work to make this possible.
These thoughts may change over time, but recording your wishes early can help those
around you put you at the centre of your care later on.

To view the leaflet or download it click here: My Wishes Leaflet

My Wishes Leaflet



Patient charter: our commitment to veterans of the UK Armed Forces

Click here to download: Patient charter Click to download free Adobe  for veterans of the UK Armed Forces.

Patient charter: our commitment to you as a veteran of the UK Armed Forces



We are an Armed Forces Veteran friendy accredited GP practice

Click here to download the top tips for veterans Click to download free Adobe

Tips for veterans 1

Tips for veterans 2




Go North Devon's Cancer Care Care

Cancer Care Car

"Have you or somebody you know been diagnosed with cancer and are struggling to get to hospital appointments for essential treatment?
Go North Devon have a team of friendly drivers who are on hand to get you to your vital chemotherapy and oncology appointments at NDDH and other hospitals in the North Devon area. For more information please call us on 01271 328866.  We would love to help!"



Why are GP practices still working differently?

Access to GP



We're Here to Help You Stay Well This Winter

Some important information from the NHS to help you stay well this winter.

If you’re worried about your health, don’t delay, your NHS wants to see you – help us help you get the care you need this winter.

Click on image below to download the leaflet Click to download free Adobe.

Click here if you would like a large print leaflet. Click to download free Adobe

We're here to help you stay well this winter



Get a Healthy Start – Free Fruit and Vegetables with Easy, Fun Recipes when you sign up to Healthy Start

Gere are the details of the Get a Healthy Start! promotion which may be of interest to you. This is free to anyone eligible for Healthy Start and living in the Devon County Council area. If you are pregnant or have children under 4 and are on certain benefits, you may be able to receive money towards fruit, vegetables and milk, and access to free vitamins. Check the eligibility criteria for Healthy Start here.

Get a Healthy Start! is a promotional project being run to raise awareness of the upcoming changes to Healthy Start, which is due to go digital in the Autumn. It is hoped the contents will provide an opportunity to have fun cooking together as a family, give inspiration for different ways you can use and make the most of the Healthy Start entitlement, and encourage sign up to the digital scheme when it goes live mid-autumn.

What would I receive?
Families who sign up for Get a Healthy Start! will receive a box of fresh fruit and vegetables delivered straight to their door in October, as well as a step-by-step guide on how to cook simple and delicious recipes together as a family using the produce. The recipes are suitable for weaning age children and have modification suggestions to suit your tastes.

The recipes included are:
• Singapore Style Stir Fry Noodles
• Mighty Minestrone Soup
• Garden Pie
• Tasty Tagine with Butternut Squash
• Easy Omelette Bites
• Creamy Rice Pudding with Autumn Fruit Swirl

Boxes will be delivered directly to your door between 18th and 31st October – delivery information will be provided after sign up via email.

How do I sign up?
Determine your eligibility and order a box directly at

Get a free seasonal fruit and vegetable box!



The next Covid-19 Vaccinations in Barnstaple are 12/09 and 14/09

Barnstaple Covid-19 Vaccinations



New website page - 'Further Information'

Our new page Further Information currenty has information regarding The Over and Above Ferm Centre and Devon Recovery Learning Community. Please take a look.



Urgent message to patients requiring a blood test

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. PLEASE ATTEND YOUR APPOINTMENTS AS NORMAL FOR NOW SO THAT WE REVIEW YOU UPON ARRIVAL.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.



Update on Covid-19 boosters & flu vaccinations

The practices in Barnstaple are currently working with the local health authority to see if we would be able to run clinics for certain eligible patients for both the COVID-19 booster and Flu vaccinations at the same time. As you can understand this takes a great deal of planning and coordinating. We anticipate the clinics not starting until the third week of September.

We are planning the following:

  • Offering Flu & COVID-19 boosters at the same time to some of our eligible patients to be invited by us to clinics at the Barnstaple Leisure Centre.

  • Offering Flu vaccinations ONLY to the rest of our eligible patients to be invited by us to clinics at the GP Surgeries. For these patients who are also eligible for a Covid-19 booster they will be able to book their booster via the National Booking System and more details on this will follow.

    As soon as we have confirmation of the various routes eligible patients will be able to use to get their vaccinations we will share this with you. In the meantime we ask patients to not contact the practices regarding either the Covid-19 boosters or Flu Vaccine because we have no further information to give until we have finalised our plans. We will then communicate that out.



New Vacancy - One Barnstaple Community Connector/Developer - NDVS

Permanent. 30hrs a week.
This exciting new role will work within the Barnstaple Alliance Primary Care Network wider Wellbeing Team, supporting people to connect with their community and improve their health and wellbeing.
Closing date: 9th September 2021
Link to full job description & to apply:



Abuse Is Not In A Day's Work

❌We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients.
Thank you for your understanding.

Not In A Day's Work



Message from North Devon Healthcare NHS Trust

Message from North Devon District Hospital:

Patient Initiated Follow Ups for long term conditions at NDHT

What is it?
We are currently rolling out patient initiated follow ups (PIFU) for some long term conditions at NDHT.  PIFU describes when a patient (or their carer) can initiate a follow-up appointment as and when required, e.g. when symptoms or circumstances change.

This helps patients access support when they need it (e.g. during a flare-up of their symptoms) and avoids unnecessary routine ‘check in’ appointments. Patients are empowered to manage their own condition and take responsibility for initiating the appointment. For clinicians, it means more time to spend with the patients who most need their support whilst feeling assured that they are there for all of their patients when they are needed most. It also means a reduction in the time/cost/stress of patients travelling to an appointment which may be unnecessary.

Who is doing it?
We currently have this process in place in 5 specialties – Respiratory, Rheumatology, Podiatry, Pain Management and Neurology – and we are working with others to roll this out across the Trust.

For more information and Patient Information Leaflets for Rheumatology, Neurology, Pain Team, Podiatry and Respitory visit



Practice position from 19th July 2021

Although the Government have relaxed COVID restrictions from 19th July 2021 please note that the Practice will continue to require patients and staff to wear face coverings.  We are taking these steps as we are still seeing ill and vulnerable patients and not all patients have been able to receive a vaccination.

In order to ensure that as cases continue to rise our staff are not compromised and we can remain open to provide your healthcare needs we would ask that you respect our decision for the time being.

Thank you for your understanding and co-operation.



An Open Letter to the People of Devon

June 2021

Dear Devon,

Your local GP practice teams in Devon, Plymouth and Torbay continue to work incredibly hard to support the health and care needs of our local communities.

Throughout the COVID-19 pandemic, and the ongoing vaccination programme, they continued to care for people in the county. They have provided face to face, telephone and online support to patients who have needed it.

As a result of the pandemic, many local people’s physical and mental health needs have increased.

In some cases, this is due to the lockdown measures in place and the impact this has had.

We also know that people delayed contacting their GP about their healthcare needs during this time because they didn’t want to put pressure on vital services, or they were concerned about accessing healthcare during the pandemic.  But now GP practices in Devon are busier than ever.

While practices have had to move to greater use of telephone and online appointments, they have continued to offer face to face appointments to those that need them.  

You may be interested to know that in Devon, Plymouth and Torbay there have been:

•    4 million face to face appointments in general practice over the last year
•    2 million telephone consultations
•    500,000 online consultations

While the number reduced last year, almost 60% of the appointments with GP practices are now face to face in the county.

General practice has quickly and successfully set up and run COVID-19 vaccination centres on top of increasing demand.   Over 700,000 doses of the vaccine have been given by general practice locally, in just five months since the launch of the programme.

This work has been carried out in addition to the day-to-day care GP practices have continued to provide their patients and local communities. As a result, you may have noticed a delay in being able to contact your practice or get an appointment when you want; this is in part due to the volume of patients trying to get through every day and the number of people needing our care. Practices are doing all they can to ensure you can contact them, including installing additional phone lines and offering online contact via their websites.

While face-to-face appointments continue to be offered based on clinical need, many issues can be resolved during a phone consultation without patients having to travel to a surgery. You should expect to be asked about your problems in advance by a member of the practice team. This is so that the practice team can ensure that your problem is dealt with quickly and effectively and you are directed to the most appropriate healthcare team for your needs.

Because of the number of people needing care, there are currently longer waits for routine appointments than usual at some practices. The NHS in Devon is doing all it can to reduce waiting times both in general practice and in the hospitals.

GP services are required to follow national guidelines to prevent the transmission of COVID. This includes social distancing and wearing face coverings. Please follow these requirements which are there to keep you and the GP team safe.  Practices are still operating at reduced capacity in the buildings and have very limited space in waiting areas; appointment times are longer to allow for cleaning in between patients and changing of personal protective equipment by staff.

We understand how anxious people must feel when they simply want to talk to someone about a healthcare concern or worry and how frustrating it must be to not to be able to get through on the phone or have to wait for an appointment.

We are asking the people of Devon to continue to be patient with us. We are working hard to ensure access to all that need us, but we need your support to help us do this.

Our staff care about their patients and are simply trying to do their best to support everyone’s healthcare needs in the most suitable way, despite the current levels of demand.

Before contacting your GP, you can look up your symptoms online using the NHS App, the NHS website or 111 online and there may be steps you can take to help yourself before needing to contact a healthcare professional.  

You can also continue to support us by seeking help when you need it from the most appropriate service. There are a range of options to get help in addition to your GP surgery:

As lockdown eases, don’t forget your local pharmacist can provide health advice and help with minor illnesses like colds, rashes, sunburn, hay fever and diarrhoea. You don’t need an appointment and they can even provide you with the right medicines at the same time.

Mental Health
If you, or someone you know, is struggling with their mental wellbeing, our 24/7 mental health lines are available:

•    Devon and Torbay – 0808 196 8708
•    Plymouth - 0800 923 9323

111 First
Our NHS 111 service is available 24/7 to provide advice, treatment and care. Just ring 111 or visit and the service will provide advice and refer you to another service if you need it. If you need to be seen in person, they can book you a time slot.

Minor injury units
Emergency Departments are for life-threatening emergencies. There is a network of minor injury units in Devon who can provide the treatment you need – often they’ll see you quicker, and closer to home.

Thank you for your understanding and support.

Dr Paul Johnson                                               
Chair, Devon Clinical Commisioning Group           

Jane Milligan                                               
Chief Executive, Devon Clinical Commisioning Group  



Covid Vaccination Update

The NHS is working hard on plans to provide covid vaccines in North Devon as we move to the next 10-12 cohorts of people (those aged 18-49) and we are just finalising the detail. More information will be available shortly and shared.

In the meantime, if you have received an invite from the NHS, you can still visit the National Booking Service and book an appointment including at Arnolds pharmacy Westward Ho!  Appointments will be regularly added to the site.



SMA Wysoy infant formula recall notice

Please see below for details concerning the voluntary recall of SMA Wysoy 800g Infant Formaula Powder.
If you have a can from one of the affected batches please do not feed your baby with it.

SMA Wysoy Recall Notice



First Contact Physioterapist (FCP) available at Queens Medical Centre

To directly book an appointment with Charlie, our First Contact Physio, call the Surgery on 01271 372672.

First Contact Physiotherapist



Helping patients manage their referrals online

Patients are now able to receive their first outpatient appointment request information via email, instead of (or as well as) the traditional letter. This email will come from e-RS, not the GP practice email. It is sent to the email address registered when the patient created their NHS login. This makes it easier and quicker for patients to securely access their digital health and care services with one username and password.

For patients who have an NHS login account, a ‘Send Patient Email’ button will be displayed to the initiating referrer after a shortlist has been created and submitted. The button will not show for patients who do not have an NHS login account.

The patient will receive an email with a link which will take them to an NHS login screen to enter their access details. Once they have successfully logged in, the patient will see their home page for MYR where they can book or manage their appointment. Should an appointment be unavailable the patient can still put the request in, and the provider will contact them when an appointment is available.

Should it be required, the email can be resent or printed out.

Watch this short video which explains how patients can access their referral information online.



Additional GP Appointments available

Longer GP hours



NHS urges people not to contact their GP about a vaccination

Ways to get a vaccine

The NHS is urging people who have received a letter from the National Booking System not to contact their GP practice about a vaccination.
Anyone who has received a letter from the National Booking System inviting them to book an appointment should use the NHS website or call 119 (free, 7am-11pm, seven days a week).



The NHS is urgently appealing for plasma donations from people who’ve had COVID-19

NHS Blood and Transplant are leading an urgent programme on behalf of the Government to enable a planned UK trial that could produce a vital treatment to save more lives against COVID-19.  This requires plasma donations from patients who have had COVID-19 are now recovering.  We welcome all donations but are seeking donations in particular from recovering male patients who are 18-65 years old as they are more likely to have high levels of antibodies against the COVID virus.


For more details please call 0300 123 2323 or visit the website and search for Donate Plasma.

NHS Blood and Transfusion



Find your NHS Number - use this service to get your NHS Number

A new service is now live to help find people find their NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. This service can also be used on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.



You have an important part to play...

As soon as Queens Medical Centre receive the coronavirus vaccine we will invite patients to start attending vaccination appointments. The order in which people will be invited is based on the JCVI (Joint Committee on Vaccination and Immunisation) prioritisation.
Our staff are working incredibly hard to deliver what is the largest vaccination programme in our history, at the same time as continuing to be there for everyone who needs care.
You have an important part to play to help us to do this:
•    please don’t contact the surgery to seek a vaccine, we will contact you;
•    when we do contact you, please attend your booked appointments;
•    and please continue to follow all the guidance to control the virus and save lives.

Do NOT contact the surgery about vaccine



How to make your own face covering in a minute

The NHS suggests wearing face masks in enclosed public spaces such as shops, public transports and when visiting your GP practice.The NHS suggests wearing face masks in enclosed public spaces such as shops, public transports and when visiting your GP practice.

How to make your own face covering in just a minute



Beware of Covid-19 scams

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.

Beware of Covid-19 Scams



Possible cervical screening text messaging scam

Possible Scam Alert

We have received reports today of a possible scam.
Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These messages are NOT from the NHS Cervical Screening Programme. We would only ever ask you to contact the main surgery telephone number.

The Action Fraud Line has been contacted.



Get the NHS App

To download the app or for more information visit



Are You A Carer?

Are you a carer?



News Archive

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website