Noticeboard

We are pleased to announce that Drs Sam Menon and Suresh Logarajah have now joined our practice team, this means that we now have a full complement of 6 GPs!

If your contact details have changed, please can you update Reception with the correct details for mobile, landline and email address if you have one.  Can you also please ensure that you let Reception know if you are unhappy for us to text you.

Please note that all our telephone calls are recorded for training and security purposes.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Practice Privacy Notice Get Adobe Acrobat Reader

How Queens Medical Centre uses your information to provide you with healthcare Get Adobe Acrobat Reader

How your information is used for medical research and to measure the quality of care Get Adobe Acrobat Reader

How your information is shared so that this practice can meet legal requirements Get Adobe Acrobat Reader

National screening programmes Get Adobe Acrobat Reader

 

Care Quality Commission Privacy Notice Get Adobe Acrobat Reader

Emergencies Privacy Notice Get Adobe Acrobat Reader

Direct Care Privacy Get Adobe Acrobat Reader

National Screening Programs Privacy Notice Get Adobe Acrobat Reader

Payments Privacy Notice Get Adobe Acrobat Reader

NHS Digital Privacy Notice Get Adobe Acrobat Reader

Public Health Privacy Notice Get Adobe Acrobat Reader

Research Privacy Notice Get Adobe Acrobat Reader

Risk Stratification Privacy Notice Get Adobe Acrobat Reader

Safeguarding Privacy Notice Get Adobe Acrobat Reader

Data Provision Notice  - GPES Data for Pandemic Planning & Research (COVID-19)

GP Practice Transparency Notice Get Adobe Acrobat Reader



 
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