Carers' Rights Day - 26th November 2020
Carers Rights Day
is taking place on Thursday 26th November. The purpose of Carers Rights Day
is to make carers aware of their rights, let them know where to get help and support and to raise awareness of the needs of carers.
are providing a full virtual Programme of Events - see below.
Listen out for them on BBC Radio Devon during the day.
Schools COVID-19 advice to parents and carers
Schools advice to parents regarding COVID-19 in a pdf document.
For a more accessible version of information relating to COVID-19 school absence visit devon.cc/covid19-school-absence.
For a more accessible version of the system checker visit devon.cc/symptoms-checker.
Nurse Practitioner Claire Conlan
It is with great sadness that we inform you, our patients, that we lost our amazing lead Nurse Practitioner Claire Conlan very suddenly and unexpectedly at the weekend. Those of you who met and were treated by her will know that she was a warm, vibrant and caring person and we will all miss her very much.
We are in unprecedented times and there are high levels of anxiety amongst our patients, and staff, so would ask that you bear with us as we are endeavouring to provide the best service we can under very difficult circumstances and the shock of losing Claire on top of the COVID pandemic has reverberated throughout the practice.
Coronavirus - Isolate your household - Stay at home
For ways to get moving with your health condition ask for advice today or visit WeAreUndefeatable.co.uk.
Bake off for Take off in aid of Devon Air Ambulance
Last week the staff at Queens Medical Centre were baking and selling cakes, guessing the weight, bringing in biscuits, flans and fruit to sell to raise money for the Devon Air Ambulance.
An amazing £300 was raised! Thank you to all involved.
Thank you for attending the practice
Help health & care staff make better decisions about your care and treatment
All patients have a Summary Care Record (SCR).
This contains important information about your health, such as:
• Medicines you take
• Allergies you have
• Medicines that make you ill
You might need to see a doctor or nurse who does not know you. If they do not know about your care, your SCR could:
• Stop them making a mistake, because they can see your medicines, allergies or what medicines make you ill
• Help them see your information straight away on a computer
Doctors and nurses treating you will ask if they can look at your SCR to help them treat you quickly and safely.
You can choose to have other useful information added to your SCR, including:
• Your illnesses and any health problems
• Operations and vaccinations you have had in the past
• How you would like to be treated – such as where you would prefer to receive care
• What support you might need
• Who should be contacted for more information about you
If you think you want to add other useful information to your SCR, talk to your GP practice. It will be added to your SCR and kept up-to-date for you.
If there is information you don’t want adding, let your GP practice know.
Summary Care Record leaflet - information about your SCR
Summary Care Record consent form
Check everything's peachy...
Bowel cancer is the third most common cancer in the UK.
Everyone, whatever your sex, is at risk of developing bowel cancer. Things that can increase your risk include:
• getting older (8 out of 10 people diagnosed with bowel cancer are over 60)
• not being active enough
• being overweight
• a diet high in red and processed meat and low in fibre, vegetables and fruits
• drinking too much alcohol
• having type 2 diabetes
• having inflammatory bowel disease (ulcerative colitis or Crohn’s disease)
• a family history of bowel cancer
Bowel Scope Screening is a new test to help prevent bowel cancer. It is offered to all those aged 55 as part of the NHS Bowel Screening Programme.
Queens Medical Centre: Finalist in Regional Awards
"Queens Medical Centre in Barnstaple area really proud to have been named as a finalist in the Regional Excellence in Primary Care Awards for the Team of the Year Category.
The awards are hosted by Devon Training Hub (CEPN) which is an organisation, commissioned by Health Education England, and run by SHED – Sentinel Healthcare, Haytor Health, Exeter Primary Care, Devon Health and the Devon Local Pharmaceutical Committee and are held annually..." from North Devon Journal (click here
to read more)
Better For You, Better For Devon - launch of Devon's Long Term Plan engagement
Devon is developing a local version of the national NHS Long Term Plan, called Better for you, Better for Devon. The plan will make sure we are fit for the future, providing high-quality care and better health outcomes for people and their families, through every stage of life.
Now here in Devon, we are starting an eight-week period of engagement (from 11 July to 5 September 2019) to develop our own Long Term Plan, Better for You, Better for Devon. The plan will focus on improving people’s health and mental health, and supporting people to stay well.
The challenges we face
Part of the conversation will centre on the big challenges we face, as these will influence the future of health and care:
- Medical advances mean people are living longer – something we celebrate. But people now often live with multiple illnesses, such as cancer, heart problems and type 2 diabetes. We need to ensure services can provide what they need
- Preventable illnesses like type 2 diabetes are increasing, and the amount of time people live in good health has been decreasing since 2012
- Vital health and care jobs remain unfilled – 1 in 10 nurse jobs and 1 in 12 social worker posts in Devon remain vacant as demand for services increase. There is a shortage of people to undertake these roles
- There have been increases in NHS funding, but peoples’ needs for services are growing faster
- Devon’s population is growing and is expected to rise by about 33,000 people – equivalent to the population of Exmouth – over the next five years.
This will see us strengthening prevention to support people to live healthier lives, supporting GP and community services to intervene early to support local people, enhancing services to help children, young people and adults needing mental health support, and having high-quality, efficient hospital services in the right place when people need them.
We will work more closely with voluntary, community and social enterprise organisations, charities and the broader social care sector to improve people’s health and wellbeing.
To ensure we get really good detailed feedback, the majority of the engagement exercise will be delivered by local councils and NHS organisations, and will be based on local priorities. This will involve focus groups, face-to-face discussions and surveys.
Complete our short survey online
Download a print version of the survey
Dementia Support Worker at Queens Medical Centre
Start the NHS weight loss plan
Click on the image below to download the free 12-week diet and exercise plan developed in association with The British Dietetic Association.
Also available on and .
Mindfulness for Recurrent Depression Courses in Barnstaple
If you are interested in taking part in a group please visit http://www.exeter.ac.uk/mooddisorders/acceptclinic/referral/ to complete a self-referral form or contact AccEPT on (01392) 723493 or at email@example.com if you would like to speak to them.
Sidebyside Welcomes Parent Carers of Children and Young Adults with Additional Needs
Headway North Devon - support for those who have suffered a brain injury
"We are a social group, affiliated to the national organisation, who meet each Tuesday at the Salvation Army Church, Barnstaple.
We provide a safe and happy environment for those who have an acquired brain injury from 10.30 to 3.30 and we have a dedicated group of volunteers who give up their time each week."
More information about surgical procedures
If you are considering surgery and looking for more information on the procedure, use this document and click on the name of the procedure you wish to learn more about.
Are you feeling distressed, frightened, or that things are too much for you?
For more information, view the flyer: The Mooring, Barnstaple.
Free Healthy Start Vitamins
To register for free vitamins go to www.vitamins4healthdevon.co.uk.
Join our Patient Participation Group
Queens Medical Centre raise money for charity
For this year's Comic Relief, the staff at Queens raised £102.80p for the charity.
Look for 100 calorie snacks for the kids - 2 a day max
Sign up to Chage4Life for the food scanner app, a free pack with vouchers, stickers for the kids and loads of helpful tips and ideas. https://www.nhs.uk/change4life
Planning for your future care
Advance Care Planning (ACP) can help you prepare for the future. It gives you an opportunity to think about, talk about and write down your preferences and priorities for your future care, including how you want to receive your care towards the end of your life. Anything can be included. If it is important to you, use the booklet below to record it, no matter how insignificant your preference may appear. (more from NEW Devon CCG)
Advanced Care Planning booklet.
Planning ahead (Devon) on Biteable.
Share Your Views on GP Improved Access
You may be aware that recent months have seen the introduction of evening and weekend GP appointments. We are collecting patients' views of this service in a short and confidential survey that will take no more than 5 minutes to complete. Please click here to access the survey. Thank you in advance.
Why does the Receptionist need to ask what's wrong with me?
Additional GP Appointments now available
pinpoint devon - the easy way to find services and support in your community
for you, your family or someone you care for.
- for help at home
- keeping healthy and staying active
- help getting out and about
- advice and advocacy
- money matters
- staying safe and more
Choosing which organisations can view your record
How Are You? Quiz
Queens Medical Centre's December Newsletter
Download this month's Newsletter here: Dec 2018
Drop-in Cervical Screening (smear) Clinic
Location: Clinic 2, Centre for Women's Health, RDE Hospital Wonford
When: Tuesdays 6-8pm, Wednesdays 2-4pm
Thumbs up for the flu vaccine
Protecting your child against flu
Flu vaccine is offered free each year to most:
• children aged two or three years old
• primary school-aged children
• all children with a health condition that puts them at greater risk from flu
Further information on which children are eligible each year can be found at: www.nhs.uk/child-flu. The leaflet below explains which children are eligible for flu vaccination, as well as describing the disease and the vaccine.
Protecting your child from flu
World's Biggest Coffee Morning for Macmillan Cancer Research
On Friday 28th September, Queens Medical Centre took part in the World's Biggest Coffee Morning for Macmillan Cancer Support.
Women v Cancer - London to Paris Bike Ride
Child Health Information Service
From 1st April 2018 a new single Child Health Information System (CHIS) will begin across the South West.
South West CHIS GP Poster v1 1.pdf
How does the NHS in England work? An alternative guide
This animation is a whistle-stop tour of how the NHS works in 2017 and how it’s changing.
Queens Medical Centre's May Newsletter
Download this month's Newsletter here: May 2018
Big Devon March challenges every workplace in Devon to walk
This year, Active Devon has teamed up with the South West Coast Path for the 2018 walking challenge.
This National walking trail is 630 miles long. For every virtual mile walked during March, progress will be recorded online. There are incentives and prizes along the way to encourage sign ups.
How to register for Big Devon March:
1. Register at www.activedevon.org/marchwithus
2. Find a group of 4‐6 colleagues to take part in the challenge with
3. Download the Workplace Challenge app
4. Follow the tips sent to you and get walking
5. Don’t forget to track your progress
Call 111 - the number for when it’s not an emergency
What to do when you’re ill or hurt and need help fast, but it’s not an emergency:
Is pain slowing you down?
Couch to 5k - running is free and burns more calories than many other exercises
Couch to 5K has been designed to get you off the couch and running in just 9 weeks. Grab your trainers and follow the step-by-step instructions in this free app.
Folic Acid - an essential ingredient for making healthy babies
This leaflet contains information about:
- Why your baby needs folic acids
- How to take folic acid
Click below to download this leaflet
How does the NHS in England work? An alternative guide
This animation is a whistle-stop tour of how the NHS works in 2017 and how it’s changing.
FLU - CATCH IT. BIN IT. KILL IT.
Cold weather can be seriously bad for your health. That’s why it is important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.
Flu is very infectious and spread by germs from coughs and sneezes, which can live on hands and surfaces for 24 hours. To reduce the risk of spreading flu:
• use tissues to trap germs when you cough or sneeze
• bin used tissues as quickly as possible
• wash your hands often with warm water and soap
Catch it. Bin it. Kill it.
Stay well this winter
During these colder months and the holiday period there are things to bear in mind to remain healthy. The NHS has put together a pdf document entitled "We are here to help you stay well this winter - things you need to do to stay well this winter."
Large print version
Reminder why we should have the flu jab
Cancer care and support information in North Devon
Devon Libraries are working in partnership with the Peninsula Cancer Network, Macmillan, CAB, North Devon District Hospital and FORCE to offer a range of cancer information and support for people in North Devon. The libraries directly involved are Barnstaple, Bideford, Holsworthy and Ilfracombe.
These libraries all offer special book collections about cancer along with staff support when possible to access and use online information such as the Macmillan website and NHS Choices.
For more information about these library services and the range of other information sources available in North Devon pick up a leaflet from your local library or download the online version here - Cancer Information and Support in North Devon .
For more information about the project please see our short video below.
Keep Antibiotics Working TV campaign
Taking ANTIBIOTICS when you don't need them puts you and your family at risk.
Always take your doctor's advice on antibiotics.
Are You In Shape For Surgery? The healthier you are, the better you'll handle it
Surgery puts stress on your body, so the healthier you are, the better you’ll handle it.
Dr Alex Degan, GP at Mid Devon Medical Practice, and Karl Trimble, Consultant Orthopaedic Surgeon, Plymouth Hospitals NHS Trust, discuss the importance of being in shape for surgery.
Improving your general health and wellbeing greatly improves how effective the surgery will be, shortens how long it will take you to recover and significantly reduces the risk of complications.
Any steps you can take to eat a healthy diet, maintain a healthy weight and control your blood sugars, reduce your smoking, alcohol intake or substance use, and get enough sleep will benefit you.
Live Wise, Age Well - Are you over 50?
Going into hospital? Remember to take your medicines
Help us to Get Your Medicines Right!
Dedicated Prescriptions Request Email Account
We now have a dedicated prescription request email account where you can email your prescription requests. The address for this is D-CCG.firstname.lastname@example.org
Serving You - Our dedicated team
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Letter to Boutport Medical Centre Patients
IMPORTANT INFORMATION REGARDING YOUR GP SURGERY
PLEASE READ CAREFULLY
Re: Boutport Medical Centre, Barnstaple
As many patients will be aware, we have been struggling for a while to recruit and retain doctors for the practice.
Having looked carefully at the options, we have now made the difficult decision to resign our contract with effect from 21 August 2017. At this point the three of us will be leaving and the premises will no longer be available.
The decision to give up our contract has not been easy, but followed a long period of reflection on the best way forward for all concerned.
However, we are pleased to say that agreement has been reached to make sure you continue to have a doctor and to benefit from good local care after that date.Boutport Medical Centre has been working with four neighbouring surgeries on a plan to sustain GP care in the town centre.
This has taken a little while to work through, but we are now in a position to tell you Queens Medical Centre is taking on all patients from Boutport Medical Centre by becoming partners on the GP contract from 30 June 2017. This will ensure that the transition for patients is as smooth as possible when we leave.
After 21 August, it will simply be a case of going to Queens Medical Centre rather than to Boutport Medical Centre, which will close. Appointments will be bookable in exactly the same way by calling 01271 372672.
As a patient, you won’t need to do anything else unless you want to register with a different practice.
NHS England, which is responsible for ensuring that people have access to GP services, fully supports this approach as the best answer in the circumstances.
With services transferring to Queens Medical Centre, patients will be able to see a range of GPs and other skilled staff in a modern, purpose-built healthcare facility with parking next door and good access for people with disabilities.
You’ll see several familiar faces, as many of our staff will be moving across the road to work at Queens Medical Centre.
We would like take this opportunity to introduce Queens Medical Centre to you:
We are pleased to have been able to work with our local colleagues to ensure that local people have access to GP care in the town centre.
We would like to invite you all to come along and see the practice, learn more about the services we have on offer and meet all of the team. Please feel free to drop in at any time to meet with either Sharon Gavin-Jones, our Practice Manager, or just to have a look around. You can also call us on 01271 372672 with any questions you may have – we’d particularly like to hear from patients who would be impacted by the Boutport building closing.
We have plans in place to recruit additional GPs and clinical staff over the summer to ensure that all our patients continue to receive a high standard of care.
We are really looking forward to meeting you and excited at being given the opportunity to continue to provide your health care at our Practice.
What if I want to find another practice?
If you do not wish to automatically transfer to Queens Medical Centre, you may register at another GP practice to ensure continuity of care.
All surgeries tend to have a different mix of services, staff and opening times. We would suggest looking at the NHS Choices website. This allows you to find nearby surgeries and then to see what each offers. See: www.nhs.uk
You may also contact NHS England, which is responsible for ensuring that people have access to GP services, via:
Tel: 0113 825 5299
Patients who have concerns can contact us at Boutport Medical Centre using the details at the top of this letter.
It has been a privilege to work with you all, through difficult times and through happy times. We wish you all less of the former, and more of the latter. Thank you.
Dr C Dawson, Dr L Armstrong & Dr L Rosenbaum
Boutport Medical Centre
Open Letter to Patients, colleagues and Other Healthcare Agencies
The staff at Queens Medical Centre are delighted to announce the return of Dr Sinclair in April. Dr Sinclair told us ‘I am looking forward to returning to work and being part of the excellent team at QMC again and to provide the best care for our patients. I would also like to say that I have appreciated all the support I have received from the team and patients’.
We are also excited to be receiving a new full-time partner to the practice, who will be starting in July.
Dr Kalsi and Dr Holman, who continue to provide a high-quality service, understand the importance of continuity of care for their patients. They both recognise that the last months have seen a number of changes and would like to reassure their patients that the return of Dr Sinclair will provide stability. Drs Holman and Kalsi say ‘We value our patients and aim to provide the best service for them with their health at the centre of all that we do. We know that the change in appointment system that we undertook to cope with rising patient demand is proving to be very successful and we now do not have a waiting list for patients to speak to their Dr whereas previously some patients were experiencing many weeks wait to see their Dr. We feel this has to be better for our patients in the long term”.
Sharon Gavin-Jones, our Practice Manager, is always pleased to help patients with any queries they may have.
Dr Richard Holman
Dr Baljit Kalsi
Dr Jane Sinclair
So, any excuse to prove the media wrong! This is what we received from a grateful patient on Thursday. Patient and husband wanted to thank reception staff who dealt with her on wed afternoon-(her words) "if it wasn't for the reception staff quick thinking and immediate intervention she dreads to think what might have happened because she did have a stroke"
Receptionists, although not clinical, are asked by the GPs to ascertain some background information on symptoms so that the GPs are able to prioritise their phone list. They are also aware of `red flag' symptoms upon which they would act upon and inform the GP of urgency.
Access to Online Records
You are now able to request access to view your record online, this will show you:
- Demographic data
- Investigation results including numerical values and normal ranges
- Procedure codes (medical and surgical) and codes in consultations (symptoms and signs)
- Biological values (BP and PEFR)
- Allergies and adverse reactions
- Codes showing referrals made or letters received
- Other codes (ethnicity, QOF)
Before registering for access to your records there are a few things to think about. On very rare occasions:
- Your GP may not think it in your best interest for you to look at your GP records online. If this happens your GP will discuss their reason with you. It is up to your GP to decide if you should be allowed access to your online records
- You may see your test results before your doctor has spoken to you about them. This may be when you cannot contact your surgery, or when your surgery is closed. This mean you will need to wait until a telephone appointment is available to talk to your doctor.
- Information in your medical records might need correcting. If you find something you think is not correct, you should contact your surgery. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself.
- There may be information in your medical records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did no know about that worries you, please speak to your surgery and they will discuss this with you.
- If you see someone else's information in your record, please log out immediately and let your surgery know as soon as possible.
- If you have questions about any of the above points, please talk to your surgery and they will be able to advise you further.