If your contact details have changed, please can you update Reception with the correct details for mobile, landline and email address if you have one.  Can you also please ensure that you let Reception know if you are unhappy for us to text you.

Please note that all our telephone calls are recorded for training and security purposes.

News Archive

Get a Healthy Start – Free Fruit and Vegetables with Easy, Fun Recipes when you sign up to Healthy Start

Gere are the details of the Get a Healthy Start! promotion which may be of interest to you. This is free to anyone eligible for Healthy Start and living in the Devon County Council area. If you are pregnant or have children under 4 and are on certain benefits, you may be able to receive money towards fruit, vegetables and milk, and access to free vitamins. Check the eligibility criteria for Healthy Start here.

Get a Healthy Start! is a promotional project being run to raise awareness of the upcoming changes to Healthy Start, which is due to go digital in the Autumn. It is hoped the contents will provide an opportunity to have fun cooking together as a family, give inspiration for different ways you can use and make the most of the Healthy Start entitlement, and encourage sign up to the digital scheme when it goes live mid-autumn.

What would I receive?
Families who sign up for Get a Healthy Start! will receive a box of fresh fruit and vegetables delivered straight to their door in October, as well as a step-by-step guide on how to cook simple and delicious recipes together as a family using the produce. The recipes are suitable for weaning age children and have modification suggestions to suit your tastes.

The recipes included are:
• Singapore Style Stir Fry Noodles
• Mighty Minestrone Soup
• Garden Pie
• Tasty Tagine with Butternut Squash
• Easy Omelette Bites
• Creamy Rice Pudding with Autumn Fruit Swirl

Boxes will be delivered directly to your door between 18th and 31st October – delivery information will be provided after sign up via email.

How do I sign up?
Determine your eligibility and order a box directly at

Get a free seasonal fruit and vegetable box!



The next Covid-19 Vaccinations in Barnstaple are 12/09 and 14/09

Barnstaple Covid-19 Vaccinations



Urgent message to patients requiring a blood test

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. PLEASE ATTEND YOUR APPOINTMENTS AS NORMAL FOR NOW SO THAT WE REVIEW YOU UPON ARRIVAL.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.



Update on Covid-19 boosters & flu vaccinations

The practices in Barnstaple are currently working with the local health authority to see if we would be able to run clinics for certain eligible patients for both the COVID-19 booster and Flu vaccinations at the same time. As you can understand this takes a great deal of planning and coordinating. We anticipate the clinics not starting until the third week of September.

We are planning the following:

  • Offering Flu & COVID-19 boosters at the same time to some of our eligible patients to be invited by us to clinics at the Barnstaple Leisure Centre.

  • Offering Flu vaccinations ONLY to the rest of our eligible patients to be invited by us to clinics at the GP Surgeries. For these patients who are also eligible for a Covid-19 booster they will be able to book their booster via the National Booking System and more details on this will follow.

    As soon as we have confirmation of the various routes eligible patients will be able to use to get their vaccinations we will share this with you. In the meantime we ask patients to not contact the practices regarding either the Covid-19 boosters or Flu Vaccine because we have no further information to give until we have finalised our plans. We will then communicate that out.



New Vacancy - One Barnstaple Community Connector/Developer - NDVS

Permanent. 30hrs a week.
This exciting new role will work within the Barnstaple Alliance Primary Care Network wider Wellbeing Team, supporting people to connect with their community and improve their health and wellbeing.
Closing date: 9th September 2021
Link to full job description & to apply:



Covid Vaccination Update

The NHS is working hard on plans to provide covid vaccines in North Devon as we move to the next 10-12 cohorts of people (those aged 18-49) and we are just finalising the detail. More information will be available shortly and shared.

In the meantime, if you have received an invite from the NHS, you can still visit the National Booking Service and book an appointment including at Arnolds pharmacy Westward Ho!  Appointments will be regularly added to the site.



SMA Wysoy infant formula recall notice

Please see below for details concerning the voluntary recall of SMA Wysoy 800g Infant Formaula Powder.
If you have a can from one of the affected batches please do not feed your baby with it.

SMA Wysoy Recall Notice



You have an important part to play...

As soon as Queens Medical Centre receive the coronavirus vaccine we will invite patients to start attending vaccination appointments. The order in which people will be invited is based on the JCVI (Joint Committee on Vaccination and Immunisation) prioritisation.
Our staff are working incredibly hard to deliver what is the largest vaccination programme in our history, at the same time as continuing to be there for everyone who needs care.
You have an important part to play to help us to do this:
•    please don’t contact the surgery to seek a vaccine, we will contact you;
•    when we do contact you, please attend your booked appointments;
•    and please continue to follow all the guidance to control the virus and save lives.

Do NOT contact the surgery about vaccine



“Don’t contact the NHS to seek a vaccine – we will contact you”

 “Don’t contact the NHS to seek a vaccine – we will contact you” is the message from local GP and Devon CCG clinical chair, Dr Paul Johnson, as the first coronavirus vaccines were given to local people this week.
Paul was speaking today in a weekly video ( alongside Steve Brown, Devon County Council’s director of public health. It aims to keep patients, professionals and the public up to date with the latest information.
The NHS’ message to local people is:
•    Please don’t contact the NHS to seek a vaccine – we will contact you
•    When the NHS contacts you, please attend your booked appointments
•    Please continue to wear a face covering in public, maintain space from others, and wash your hands regularly.
For the latest information about the coronavirus – including the vaccine – visit the CCG’s website,



Key messages for Patients concerning flu vaccine

I am in one of the listed groups. Why am I being asked to wait to have my flu vaccine?
Overall there is no shortage of flu vaccine with enough ordered to vaccinate 30 million people. However, it is usual for manufacturers to stagger deliveries of vaccine so you may have to wait to receive your vaccination.
When the first deliveries arrive in September, vaccinations begin to be offered and these continue throughout the autumn. This season, early demand for flu vaccine has been higher than usual due to concerns about the coronavirus pandemic. This means that some GP practices and pharmacies will have to ask people to wait until they receive further deliveries.

Can I go elsewhere if my GP practice or pharmacy has run out?
If you are eligible for the free flu vaccine, you may get it either from your GP practice or a pharmacy offering NHS flu vaccinations. This means that if one of them does not currently have stock in, you can try elsewhere. They should also be able to tell you when they expect their next deliveries.
Pregnant women can ask their maternity provider for the free flu vaccine and some of those visiting hospitals, either as in- or out-patients may also be offered the flu vaccine there.

Why are some people still being offered the vaccine and not others?
There are several types of flu vaccines available. You will be offered one that is recommended for you based on your age. This means some people will be offered a flu vaccine that is in stock while others, who need a different type of vaccine, may have to wait.

Wouldn’t it be better to have any type of flu vaccine rather than wait?
Providers of flu vaccination services are required to offer the vaccine that is most effective for you. It is better to wait to get the right vaccine so that you get the most benefit from it.

When do you need to have a flu vaccination for it to offer protection?
It is best to have the vaccine before flu starts to circulate, which is usually from December onwards. But if it is later in the year than this, it is still worth having.
The priority this season is to vaccinate those who are most at risk from flu first, including anyone aged 50 to 64 years old who has a health condition that makes them more at risk from flu. Other healthy 50 to 64 year olds will be offered the vaccine later in the season when additional supply becomes available.

What should I do now?
If you can’t have your flu vaccine now, you will receive a letter notifying you when you can book an appointment at your GP surgery or pharmacy. Or you can stay in touch with them and book one at the next opportunity.



Amazing Queens' Flu Vaccination Team!

Queen's Vacc Team

Our first flu immunisation weekend went very well, and many thanks to the team above. Further vaccination clinics for child flu, over 65s and under 65s will be running Monday - Friday. We shall contact all those that are eligible for a free flu vaccination.



Flu Vaccinations 2020

Whilst we’ve received information that all 50-64 year olds may be eligible for a free flu vaccination as part of plans to protect more people against seasonal flu, these free vaccinations will be subject to delivery later in the year.

This allows us (GPs and community pharmacists) to focus on those who are in an at risk group, such as pregnant women and people with long term health conditions. They will be given priority and offered the vaccine first; if you are in this category you will be contacted.

If you are aged 50-64 and not in one of the at risk categories you will be made aware in the coming months if you will be able to attend for vaccination. If the programme is extended this is likely to be November or December.

Of course, if you wish to access a vaccine prior to this date you can pay to have this at your local pharmacy, as in previous years, otherwise please wait for more information.



Electronic prescriptions help you, your doctors and the environment

Electronic Prescription Service

Did you know that the NHS spends a significant amount more money processing and storing paper prescriptions? Choose electronic prescriptions to save you time, save NHS funds and help the environment. Ask us for more details.



Clinical Coordinator and Data Administrator – Full time

Barnstaple Alliance Primary Care Network is looking for a highly motivated, reliable and organised individual who has excellent communication skills and with a flexible approach to team work.  You will work closely with the PCN Management Lead, Operations Manager, Clinical Directors and the four GP practices to provide clinical coordination and data administration for the Primary Care Network.  You will primarily be based at Fremington Medical Centre and Litchdon Medical Centre.

The post holder will be a key member of the team whose overarching goal is to support the Practices with the extraction, collation and analysis of data, vaccination co-ordination, providing admin support to the PCN Management Lead, Operational Manager and Clinical Directors and ensuring the PCN complies with Data Protection/GDPR.  To apply for the post follow this link:

Salary - £11.00 - £13.00 per hour depending on experience.

Closing date: 14th June 2021.  Interviews will be held on 23rd June 2021



Virtual HOPE Programme for People Living with Chronic Pain &/or Chronic Fatigue


Register your interest today!
To register or for more info, please call 01803 210493 or email


Virtual HOPE Programme for People Living with Chronic Pain &/or Chronic Fatigue



Virtual HOPE Programme for People Living with symptoms of Long Covid

Most people who had mild symptoms, such as a high temperature and cough,recovered quickly and were able to resume their normal lives after a fewdays. But for some, the effects of the virus can last for weeks or months. This has been labelled “Long Covid”.

Due to some of the symptoms which may result in difficulty concentrating fora long period of time, we think it would be best to run this course over 10 weeks and each session will run on a Tuesday between 10:30-11:30am.

Long Covid HOPE Click to download free Adobe

To register or for more info, please call 01803 210493 or email




Carers' Rights Day - 26th November 2020

Carers's Rights Day

Carers Rights Day is taking place on Thursday 26th November. The purpose of Carers Rights Day is to make carers aware of their rights, let them know where to get help and support and to raise awareness of the needs of carers.
Devon Carers are providing a full virtual Programme of Events - see below.
Listen out for them on BBC Radio Devon during the day.
Programme of Events

Coravirus widget

Get the latest NHS information and advice about coronavirus (COVID-19).




Schools COVID-19 advice to parents and carers

Schools advice to parents and carers

Schools advice to parents and carers

Schools advice to parents and carers

Schools advice to parents regarding COVID-19 in a pdf document. 

For a more accessible version of information relating to COVID-19 school absence visit

For a more accessible version of the system checker visit



Coronavirus - A Book for Children

This book is for parents to help explain Coronavirus to children.

Coronavirus - A Book for Children pt1 Click to download free Adobe

Coronavirus - A Book for Children pt2 Download Acrobat Reader for free

Coronavirus - A Book for Children pt3 Download Acrobat Reader for free


Coronavirus - A Book for Children



New Coronavirus community support service launched

Community support service

North Devon Council has launched a new community support hub to ensure the most vulnerable residents are not forgotten during the Coronavirus pandemic.

A new dedicated phoneline and online form are now available to those who need support who haven't already got help from family, friends, neighbours and their local community.

The service will vary according to where people live but will typically see the co-ordination of grocery shopping, prescription collections and social contact. In the major towns and villages, NDC will work alongside health and wellbeing partners One Northern Devon who have a network of volunteers on a street by street level. In the more rural areas, the partnerships will be with parishes and other community groups set up to support people during the crisis.

The public are being asked to check that their local neighbours are getting support and if they are worried about them, then contact the support hub who can make enquiries.

Council Leader Cllr David Worden says: "We know there are many people already receiving lots of support in their communities and it's wonderful to see the efforts people are going to. However, we're aware there will be people slipping between the cracks and this service is here to help them."

One Northern Devon Chair Dr John Womersley says: “It’s been fantastic to see so many groups spring up for people in communities to help one another. The One Northern Devon network does not replace that – we are using all the brilliant schemes that are out there and offering them our support. If there are any volunteers or volunteering groups that are not yet part of the network, we’d love to hear from you.”

The number to call is 01271 388280 and the online form and more information on community support are on the NDC website.

Contact Information:
Claire Holm
Customer and Corporate Communications Manager
North Devon Council



When to self isolate, shield or social distance yourself

Your Doctors are busy trying to save lives, so please DO NOT contact them asking for letters which justify your need to Self-Isolate or Social Distance. The flow chart below shows what you should be doing and what paperwork is available:

Covid-19 Flow chart

What is SELF ISOLATION and what should I do or not do?

You MUST stay at home and NOT leave the house. If possible, you should not go out even to
buy food or other essentials. If you need to leave the house to do some exercise, it must be
at a safe distance from others (more than 2 metres away).
More info here:
& here:

What is SHIELDING and what should I do or not do?

You are strongly advised to stay at home at all times and avoid any face-to-face contact,
with anyone, for a period of at least 12 weeks. This period of time may change.
More info here:

Hospitals and GP surgeries have been given this additional information:

What is SOCIAL DISTANCING and what should I do or not do?

Please note that this applies to EVERYONE who is not in self isolation or shielding.
1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19).
These symptoms include high temperature and/or new and continuous cough
2. Avoid non-essential use of public transport when possible
3. Work from home, where possible. Your employer should support you to do this.
4. Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure
centres and similar venues are currently shut as infections spread easily in closed spaces
where people gather together.
5. Avoid gatherings with friends and family. Keep in touch using remote technology such as
phone, internet, and social media
6. Use telephone or online services to contact your GP or other essential services

More info here:

Additional Information from the World Health Organisation:



Nurse Practitioner Claire Conlan

It is with great sadness that we inform you, our patients, that we lost our amazing lead Nurse Practitioner Claire Conlan very suddenly and unexpectedly at the weekend.  Those of you who met and were treated by her will know that she was a warm, vibrant and caring person and we will all miss her very much.
We are in unprecedented times and there are high levels of anxiety amongst our patients, and staff, so would ask that you bear with us as we are endeavouring to provide the best service we can under very difficult circumstances and the shock of losing Claire on top of the COVID pandemic has reverberated throughout the practice.



Coronavirus - Isolate your household - Stay at home

Home isolation




For ways to get moving with your health condition ask for advice today or visit



Get the NHS App

To download the app or for more information visit



Bake off for Take off in aid of Devon Air Ambulance

Last week the staff at Queens Medical Centre were baking and selling cakes, guessing the weight, bringing in biscuits, flans and fruit to sell to raise money for the Devon Air Ambulance.
An amazing £300 was raised! Thank you to all involved.

Bake off for Take off



Thank you for attending the practice

eConsult Thank you



Help health & care staff make better decisions about your care and treatment

Summary Care RecordAll patients have a Summary Care Record (SCR).


This contains important information about your health, such as:

• Medicines you take
• Allergies you have
• Medicines that make you ill


You might need to see a doctor or nurse who does not know you. If they do not know about your care, your SCR could:

• Stop them making a mistake, because they can see your medicines, allergies or what medicines make you ill
• Help them see your information straight away on a computer


Doctors and nurses treating you will ask if they can look at your SCR to help them treat you quickly and safely.

You can choose to have other useful information added to your SCR, including:

• Your illnesses and any health problems
• Operations and vaccinations you have had in the past
• How you would like to be treated – such as where you would prefer to receive care
• What support you might need
• Who should be contacted for more information about you


If you think you want to add other useful information to your SCR, talk to your GP practice. It will be added to your SCR and kept up-to-date for you.

If there is information you don’t want adding, let your GP practice know.

Summary Care Record leaflet - information about your SCR

Summary Care Record consent form

Summary Care Record



Check everything's peachy...

Bowel cancer is the third most common cancer in the UK.

Everyone, whatever your sex, is at risk of developing bowel cancer. Things that can increase your risk include:

• getting older (8 out of 10 people diagnosed with bowel cancer are over 60)

• not being active enough

• being overweight

• a diet high in red and processed meat and low in fibre, vegetables and fruits

• smoking

• drinking too much alcohol

• having type 2 diabetes

• having inflammatory bowel disease (ulcerative colitis or Crohn’s disease)

• a family history of bowel cancer

Bowel Scope Screening is a new test to help prevent bowel cancer. It is offered to all those aged 55 as part of the NHS Bowel Screening Programme.

Bowel Scope Screening



Queens Medical Centre: Finalist in Regional Awards

"Queens Medical Centre in Barnstaple area really proud to have been named as a finalist in the Regional Excellence in Primary Care Awards for the Team of the Year Category.
The awards are hosted by Devon Training Hub (CEPN) which is an organisation, commissioned by Health Education England, and run by SHED – Sentinel Healthcare, Haytor Health, Exeter Primary Care, Devon Health and the Devon Local Pharmaceutical Committee and are held annually..." from North Devon Journal (click here Download Acrobat Reader for free to read more)
Excellence in Primary Care Finalist.jpg

Better For You, Better For Devon - launch of Devon's Long Term Plan engagement 

Devon is developing a local version of the national NHS Long Term Plan, called Better for you, Better for Devon. The plan will make sure we are fit for the future, providing high-quality care and better health outcomes for people and their families, through every stage of life.
Now here in Devon, we are starting an eight-week period of engagement (from 11 July to 5 September 2019) to develop our own Long Term Plan, Better for You, Better for Devon. The plan will focus on improving people’s health and mental health, and supporting people to stay well.

The challenges we face

Part of the conversation will centre on the big challenges we face, as these will influence the future of health and care:

  • Medical advances mean people are living longer – something we celebrate. But people now often live with multiple illnesses, such as cancer, heart problems and type 2 diabetes. We need to ensure services can provide what they need 
  • Preventable illnesses like type 2 diabetes are increasing, and the amount of time people live in good health has been decreasing since 2012
  • Vital health and care jobs remain unfilled – 1 in 10 nurse jobs and 1 in 12 social worker posts in Devon remain vacant as demand for services increase. There is a shortage of people to undertake these roles
  • There have been increases in NHS funding, but peoples’ needs for services are growing faster
  • Devon’s population is growing and is expected to rise by about 33,000 people – equivalent to the population of Exmouth – over the next five years.

This will see us strengthening prevention to support people to live healthier lives, supporting GP and community services to intervene early to support local people, enhancing services to help children, young people and adults needing mental health support, and having high-quality, efficient hospital services in the right place when people need them.
We will work more closely with voluntary, community and social enterprise organisations, charities and the broader social care sector to improve people’s health and wellbeing.
To ensure we get really good detailed feedback, the majority of the engagement exercise will be delivered by local councils and NHS organisations, and will be based on local priorities. This will involve focus groups, face-to-face discussions and surveys.

Complete our short survey online

Download a print version of the survey



Dementia Support Worker at Queens Medical Centre

Dementia Support Worker



Start the NHS weight loss plan

Click on the image below to download the free 12-week diet and exercise plan developed in association with The British Dietetic Association.

Also available on download Apple appand download Google Play app.

NHS Weight Loss Plan



Mindfulness for Recurrent Depression Courses in Barnstaple

If you are interested in taking part in a group please visit to complete a self-referral form or contact AccEPT on (01392) 723493 or at if you would like to speak to them.




Sidebyside Welcomes Parent Carers of Children and Young Adults with Additional Needs




Headway North Devon - support for those who have suffered a brain injury

"We are a social group, affiliated to the national organisation, who meet each Tuesday at the Salvation Army Church, Barnstaple.

We provide a safe and happy environment for those who have an acquired brain injury from 10.30 to 3.30 and we have a dedicated group of volunteers who give up their time each week."

Headway North Devon




More information about surgical procedures

If you are considering surgery and looking for more information on the procedure, use this document and click on the name of the procedure you wish to learn more about.

Procedure Information Download Acrobat Reader for free



Are you feeling distressed, frightened, or that things are too much for you?

The Mooring, Barnstaple

For more information, view the  flyer: The Mooring, Barnstaple.



Free Healthy Start Vitamins

To register for free vitamins go to

Healthy Start



Join our Patient Participation Group




Queens Medical Centre raise money for charity

For this year's Comic Relief, the staff at Queens raised £102.80p for the charity.

QMC Red Nose



Look for 100 calorie snacks for the kids - 2 a day max

Sign up to Chage4Life for the food scanner app, a free pack with vouchers, stickers for the kids and loads of helpful tips and ideas.

Make a swap when you shop



Planning for your future care

Don’t wait to make the important decisions about your future wishes

Advance Care Planning (ACP) can help you prepare for the future. It gives you an opportunity to think about, talk about and write down your preferences and priorities for your future care, including how you want to receive your care towards the end of your life. Anything can be included. If it is important to you, use the booklet below to record it, no matter how insignificant your preference may appear. (more from NEW Devon CCG)

Advanced Care Planning Download Acrobat Reader for free booklet.

Planning ahead (Devon) on Biteable.



Share Your Views on GP Improved Access

You may be aware that recent months have seen the introduction of evening and weekend GP appointments. We are collecting patients' views of this service in a short and confidential survey that will take no more than 5 minutes to complete. Please click here to access the survey. Thank you in advance.



Why does the Receptionist need to ask what's wrong with me?

Why does the Receptionisit need to ask what is wrong with me?



Additional GP Appointments now available

Longer GP hours



pinpoint devon - the easy way to find services and support in your community

for you, your family or someone you care for.

  • for help at home
  • keeping healthy and staying active
  • help getting out and about
  • advice and advocacy
  • money matters
  • staying safe and more



Choosing which organisations can view your record

Patient record



How Are You? Quiz



Queens Medical Centre's December Newsletter

Download this month's Newsletter here: Dec 2018 Download Acrobat Reader for free



Drop-in Cervical Screening (smear) Clinic

Location: Clinic 2, Centre for Women's Health, RDE Hospital Wonford

When: Tuesdays 6-8pm, Wednesdays 2-4pm

Cervical smear test



Thumbs up for the flu vaccine

Thumbs up for Coby - protect your child from flu



Protecting your child against flu

Flu vaccine is offered free each year to most:
• children aged two or three years old
• primary school-aged children
• all children with a health condition that puts them at greater risk from flu

Further information on which children are eligible each year can be found at: The leaflet below explains which children are eligible for flu vaccination, as well as describing the disease and the vaccine.

Protecting your child from flu Download Acrobat Reader for free



World's Biggest Coffee Morning for Macmillan Cancer Research

On Friday 28th September, Queens Medical Centre took part in the World's Biggest Coffee Morning for Macmillan Cancer Support.

World's Biggest Coffee MorningWorld's Biggest Coffee MorningWorld's Biggest Coffee MorningWorld's Biggest Coffee MorningWorld's Biggest Coffee MorningWorld's Biggest Coffee MorningWorld's Biggest Coffee Morning



Women v Cancer - London to Paris Bike Ride



Child Health Information Service

From 1st April 2018 a new single Child Health Information System (CHIS) will begin across the South West.

Child Health Information Service

South West CHIS GP Poster v1 1.pdf Download Acrobat Reader for free


How does the NHS in England work? An alternative guide

This animation is a whistle-stop tour of how the NHS works in 2017 and how it’s changing.



Queens Medical Centre's May Newsletter

Download this month's Newsletter here: May 2018 Download Acrobat Reader for free



Big Devon March challenges every workplace in Devon to walk

Big Devon March

This year, Active Devon has teamed up with the South West Coast Path for the 2018 walking challenge.

This National walking trail is 630 miles long. For every virtual mile walked during March, progress will be recorded online. There are incentives and prizes along the way to encourage sign ups.

How to register for Big Devon March:

1. Register at

2. Find a group of 46 colleagues to take part in the challenge with

3. Download the Workplace Challenge app

4. Follow the tips sent to you and get walking

5. Don’t forget to track your progress



Call 111 - the number for when it’s not an emergency

What to do when you’re ill or hurt and need help fast, but it’s not an emergency:



Is pain slowing you down?

Is pain slowing you down



Couch to 5k - running is free and burns more calories than many other exercises

Couch to 5K has been designed to get you off the couch and running in just 9 weeks. Grab your trainers and follow the step-by-step instructions in this free app.



Folic Acid - an essential ingredient for making healthy babies

This leaflet contains information about:

  • Why your baby needs folic acids
  • How to take folic acid

Click below to download this leaflet

Folic acid 



How does the NHS in England work? An alternative guide

This animation is a whistle-stop tour of how the NHS works in 2017 and how it’s changing.



Cold weather can be seriously bad for your health. That’s why it is important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.

Flu is very infectious and spread by germs from coughs and sneezes, which can live on hands and surfaces for 24 hours. To reduce the risk of spreading flu:

• use tissues to trap germs when you cough or sneeze
• bin used tissues as quickly as possible
• wash your hands often with warm water and soap

Catch it. Bin it. Kill it.

Catch it. Bin it. Kill it.



Stay well this winter

During these colder months and the holiday period there are things to bear in mind to remain healthy. The NHS has put together a pdf document entitled "We are here to help you stay well this winter - things you need to do to stay well this winter." Download Acrobat Reader for free

Large print version Download Acrobat Reader for free

5 things to remember



Reminder why we should have the flu jab



Cancer care and support information in North Devon

Devon Libraries are working in partnership with the Peninsula Cancer Network, Macmillan, CAB, North Devon District Hospital and FORCE to offer a range of cancer information and support for people in North Devon. The libraries directly involved are Barnstaple, Bideford, Holsworthy and Ilfracombe.

These libraries all offer special book collections about cancer along with staff support when possible to access and use online information such as the Macmillan website and NHS Choices.

For more information about these library services and the range of other information sources available in North Devon pick up a leaflet from your local library or download the online version here - Cancer Information and Support in North Devon Download Acrobat Reader for free.

For more information about the project please see our short video below.



Keep Antibiotics Working TV campaign

Taking ANTIBIOTICS when you don't need them puts you and your family at risk.

Always take your doctor's advice on antibiotics.



Are You In Shape For Surgery? The healthier you are, the better you'll handle it

Surgery puts stress on your body, so the healthier you are, the better you’ll handle it.

Dr Alex Degan, GP at Mid Devon Medical Practice, and Karl Trimble, Consultant Orthopaedic Surgeon, Plymouth Hospitals NHS Trust, discuss the importance of being in shape for surgery.

Improving your general health and wellbeing greatly improves how effective the surgery will be, shortens how long it will take you to recover and significantly reduces the risk of complications.

Any steps you can take to eat a healthy diet, maintain a healthy weight and control your blood sugars, reduce your smoking, alcohol intake or substance use, and get enough sleep will benefit you.



Live Wise, Age Well - Are you over 50?

Live wise, age well



Going into hospital? Remember to take your medicines

Get Your Medicines Right! Help us to Get Your Medicines Right! 



Dedicated Prescriptions Request Email Account

We now have a dedicated prescription request email account where you can email your prescription requests. The address for this is


Serving You - Our dedicated team

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.


Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. 


Letter to Boutport Medical Centre Patients




Dear Patient


Re: Boutport Medical Centre, Barnstaple


As many patients will be aware, we have been struggling for a while to recruit and retain doctors for the practice.


Having looked carefully at the options, we have now made the difficult decision to resign our contract with effect from 21 August 2017. At this point the three of us will be leaving and the premises will no longer be available.


The decision to give up our contract has not been easy, but followed a long period of reflection on the best way forward for all concerned.


However, we are pleased to say that agreement has been reached to make sure you continue to have a doctor and to benefit from good local care after that date.Boutport Medical Centre has been working with four neighbouring surgeries on a plan to sustain GP care in the town centre.


This has taken a little while to work through, but we are now in a position to tell you Queens Medical Centre is taking on all patients from Boutport Medical Centre by becoming partners on the GP contract from 30 June 2017. This will ensure that the transition for patients is as smooth as possible when we leave.


After 21 August, it will simply be a case of going to Queens Medical Centre rather than to Boutport Medical Centre, which will close. Appointments will be bookable in exactly the same way by calling 01271 372672.


As a patient, you won’t need to do anything else unless you want to register with a different practice.


NHS England, which is responsible for ensuring that people have access to GP services, fully supports this approach as the best answer in the circumstances.


With services transferring to Queens Medical Centre, patients will be able to see a range of GPs and other skilled staff in a modern, purpose-built healthcare facility with parking next door and good access for people with disabilities.


You’ll see several familiar faces, as many of our staff will be moving across the road to work at Queens Medical Centre.



We would like take this opportunity to introduce Queens Medical Centre to you:



We are pleased to have been able to work with our local colleagues to ensure that local people have access to GP care in the town centre.


We would like to invite you all to come along and see the practice, learn more about the services we have on offer and meet all of the team. Please feel free to drop in at any time to meet with either Sharon Gavin-Jones, our Practice Manager, or just to have a look around. You can also call us on 01271 372672 with any questions you may have – we’d particularly like to hear from patients who would be impacted by the Boutport building closing.


We have plans in place to recruit additional GPs and clinical staff over the summer to ensure that all our patients continue to receive a high standard of care.


            We are really looking forward to meeting you and excited at being given the opportunity to continue to provide your health care at our Practice.


What if I want to find another practice?

If you do not wish to automatically transfer to Queens Medical Centre, you may register at another GP practice to ensure continuity of care.


All surgeries tend to have a different mix of services, staff and opening times. We would suggest looking at the NHS Choices website. This allows you to find nearby surgeries and then to see what each offers. See:


You may also contact NHS England, which is responsible for ensuring that people have access to GP services, via:


Tel:                  0113 825 5299


Patients who have concerns can contact us at Boutport Medical Centre using the details at the top of this letter.


It has been a privilege to work with you all, through difficult times and through happy times. We wish you all less of the former, and more of the latter. Thank you.


Dr C Dawson, Dr L Armstrong & Dr L Rosenbaum

Boutport Medical Centre


Open Letter to Patients, colleagues and Other Healthcare Agencies


The staff at Queens Medical Centre are delighted to announce the return of Dr Sinclair in April. Dr Sinclair told us ‘I am looking forward to returning to work and being part of the excellent team at QMC again and to provide the best care for our patients. I would also like to say that I have appreciated all the support I have received from the team and patients’.


We are also excited to be receiving a new full-time partner to the practice, who will be starting in July.


Dr Kalsi and Dr Holman, who continue to provide a high-quality service, understand the importance of continuity of care for their patients. They both recognise that the last months have seen a number of changes and would like to reassure their patients that the return of Dr Sinclair will provide stability. Drs Holman and Kalsi say ‘We value our patients and aim to provide the best service for them with their health at the centre of all that we do. We know that the change in appointment system that we undertook to cope with rising patient demand is proving to be very successful and we now do not have a waiting list for patients to speak to their Dr whereas previously some patients were experiencing many weeks wait to see their Dr. We feel this has to be better for our patients in the long term”.


Sharon Gavin-Jones, our Practice Manager, is always pleased to help patients with any queries they may have.


Dr Richard Holman

Dr Baljit Kalsi

Dr Jane Sinclair


Patient Compliment

So, any excuse to prove the media wrong! This is what we received from a grateful patient on Thursday. Patient and husband wanted to thank reception staff who dealt with her on wed afternoon-(her words) "if it wasn't for the reception staff quick thinking and immediate intervention she dreads to think what might have happened because she did have a stroke"

Receptionists, although not clinical, are asked by the GPs to ascertain some background information on symptoms so that the GPs are able to prioritise their phone list. They are also aware of `red flag' symptoms upon which they would act upon and inform the GP of urgency.


Access to Online Records

You are now able to request access to view your record online, this will show you:

  • Demographic data
  • Investigation results including numerical values and normal ranges
  • Problems/diagnoses
  • Procedure codes (medical and surgical) and codes in consultations (symptoms and signs)
  • Biological values (BP and PEFR)
  • Immunisations
  • Medication
  • Allergies and adverse reactions
  • Codes showing referrals made or letters received
  • Other codes (ethnicity, QOF)

Before registering for access to your records there are a few things to think about.  On very rare occasions:

  • Your GP may not think it in your best interest for you to look at your GP records online.  If this happens your GP will discuss their reason with you.  It is up to your GP to decide if you should be allowed access to your online records
  • You may see your test results before your doctor has spoken to you about them.  This may be when you cannot contact your surgery, or when your surgery is closed.  This mean you will need to wait until a telephone appointment is available to talk to your doctor.
  • Information in your medical records might need correcting.  If you find something you think is not correct, you should contact your surgery.  The staff will be able to answer your questions and set things right when needed.  Please bear in mind that you cannot change the record yourself.
  • There may be information in your medical records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident.  If you see anything you did no know about that worries you, please speak to your surgery and they will discuss this with you.
  • If you see someone else's information in your record, please log out immediately and let your surgery know as soon as possible.
  • If you have questions about any of the above points, please talk to your surgery and they will be able to advise you further.

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