Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
We are pleased to announce that Dr Anneke Dissevelt and Dr Miranda Coberman have joined your practice team. Keep an eye out for further information.
If your contact details have changed, please can you update Reception with the correct details for mobile, landline and email address if you have one. Can you also please ensure that you let Reception know if you are unhappy for us to text you.
Please note that all our telephone calls are recorded for training and security purposes.
Experienced practice nurses are available in the treatment room for a wide range of services, including advice, dressings, removal of sutures, vaccinations and chronic disease management. Nurses are also available for minor illnesses. Please ask at reception for an appointment.
We offer appointments for all aspects of family planning and pre-conceptual advice with either the doctor or nurse - please ask at reception.
Child Health and Immunisation
Vaccinations are given by the nurses by appointment. It is very important we are able to offer your child protection against infectious diseases.
A clinic is run with the nurse in conjunction with the healthcare assistant. You will receive an annual review and the nurse will arrange additional appointments if required. For your annual diabetes check we require a blood test and urine sample 1 week before your review with the nurse.
Patients who have their own blood glucose-monitoring device are advised to bring their machine, test strips and any medication with them to the review appointment in order that it can be checked by the nurse.
Coronary Heart Disease Prevention
We are currently working to reduce the incidence of coronary heart disease and are targeting specific patients who are thought to be at greater risk of developing the disease - if you have a family history of heart disease or strokes, please let the doctor or nurse know.
If you suffer from chronic coronary conditions you may be called for an annual healthy heart review.
We offer appointments with a specially trained practice nurse for the management of asthma. You should be reviewed at least once a year if you suffer from asthma and should bring all your current medications and inhalers to your appointment. Failure to attend regular asthma reviews may result in medications and inhalers being taken off your medications list.
Well Woman Checks
Appointments for cervical smears, HRT, contraception and the opportunity to discuss women's health are available throughout the week. Please ask for details at reception. North Devon offers routine cervical smears in accordance with national guidelines, with reminders being sent from the age of 20-65. However if you have any concerns, please ask to speak to one of the nurses. Although the nurses do not examine breasts they will teach you how to check yourself and the problems to identify.
Minor operations and treatment for certain conditions are undertaken at the surgery by specially trained GPs. In order to have a minor surgery procedure you must be reviewed by your GP who will make the necessary referral. Once you have been referred by your GP, an administrator will contact you with details of your appointment. Please note there is a long waiting list of up to 3 months to be seen.
Advice on smoking, alcohol, obesity, heart disease prevention is available from the practice nurses - please make an appointment at reception.
Travel Vaccinations and Advice
Please make an appointment at reception to discuss your requirements at least six weeks before travelling.
Over 75 checks
We offer all patients over the age of 75 the opportunity of a routine check-up with the nurse - please ask at the reception for an appointment.
We offer regular blood testing clinics for patients on specialist warfarin treatment.
We have a regular in-house physiotherapist who works with our patients. If you think you may need to see a physiotherapist please consult your GP who will arrange a referral to this service.
The doctors provide maternity medical services and work closely with the community midwives. A system of shared care between the doctors and midwives is operated.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
The practice is particularly interested in meeting the needs of teenagers and offers them a confidential service, and is willing to see them with or without a parent or friend.
For advice on all sorts of things:
For advice especially about stuff related to sex –
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales.
In order to process a Non-NHS service we require a written request with a consent form enclosed from the patient to release medical information. This request can come from a solicitor or company on your behalf and sent to us directly but must contain your consent.
Non-NHS work can take up to 8 weeks to complete. Please find below a link to a list of our fees. All non-NHS fees are regularly reviewed and subject to change, this list is not extensive and charges are agreed by the discretion of the Practice Manager.
Non-NHS Services Charges
The Devon Referral Support Services ("DRSS") is a referral contact centre based locally with offices in both Newton Abbot and Plymouth.
DRSS supports the GP referral process from referrer to the patient’s first outpatient appointment. We offer patients a choice of location, date and time for their appointment, using the electronic referral system ‘Choose and Book’ to review the GP referral letter and triage against any agreed local pathways. Patients are offered choices of available services wherever possible.The DRSS team covers all Devon and East Cornwall GP practices, this includes 127 surgeries, and a population of over 1.3 million people.We also provide a Choose and Book Helpdesk for GP practices and patients to assist with any queries relating to a patients referral and services.
In England, under the NHS Constitution, patients ‘have the right to access consultant led non-emergency treatment within a maximum of 18 weeks, or for the NHS to take all reasonable steps to offer a range of alternative providers if this is not possible’.Most patients also now have the right to choose which hospital provider they are referred to. This legal right, which was introduced in April 2009, lets patients choose from any hospital provider in England offering a suitable treatment that meets NHS standards and costs.Patients can choose which hospital they are seen in according to what matters most to them, whether it's location, waiting times, reputation, clinical performance, visiting policies, parking facilities or other patients' comments.A choice of hospital is available for most patients and in most circumstances. Exceptions include emergency and urgent services, cancer, maternity and mental health services. If you need to be seen urgently by a specialist (for example, if you have severe chest pain), you will be sent where you'll be seen most quickly.
Those who suffer with diabetes should get their eyes checked regularly, this is known as retinal screening. Once a year specialist diabetic retinal screeners come to the surgery to screen diabetic patients' eyes.
Please see useful contact information below.
North and East Devon Retinal Screening Service MDECRoyal Devon & Exeter Foundation NHS Trust (Wonford)Barrack RoadExeterEX2 5DW Tel: 01392 403832 (for screening appointments at GP surgeries)Tel: 01392 403820 (all other appointments and cancellations)Email: mailto:firstname.lastname@example.org
If you are a male aged 65+ then you can have this simple test. Once a year specialist screeners come to the surgery to offer this service.
A free and quick scan can tell you if you have an abdominal aortic aneurysm. All men invited for screening are provided with a copy of the national Abdominal Aortic Aneurysm Screening information leaflet which provides information about the condition, the screening programme, the test and the possible outcomes. This enables men to make an informed choice about whether or not to accept their invitation.
Musgrove Park HospitalTauntonSomersetTA1 5DA
Tel: 01823 344567 (9-5 Monday to Friday)
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