GP Patient Survey Results

The results from the National GPPatient Survey have recently been published.  292 surveys were issued to our patients from a central point on behalf of NHS England and 122 were returned.  This equates to a completion rate of 42%.  The key areas to report on are:

What this practice does best

78% of respondents usually wait 15 minutes or less after their appointment time to be seen.  Local average 71%

95% of respondents say the last nurse they saw or spoke to was good at giving them enough time.  Local average 94%

80% of respondents are satisfied with the surgery’s opening hours.  Local average 79%

What this practice could improve

60% of respondents find it easy to get through to this surgery by phone.  Local average 84%

50% of respondents with a preferred GP usually get to see or speak to that GP.  Local average 75%

60%of respondents describe their experience of making an appointment as good.  Local average 82%

QMC are pleased with the areas that we do best, however the areas that could be improved upon are disappointing.  We are therefore dedicated to tackling these issues and are looking at ways to improve.  We hope that the introduction of Personalised Lists will improve continuity of care for patients and this will be rolled out shortly.  We are also reviewing our appointment system again to try and make the booking of appointments easier with the aim of offering more opportunity to book not so far in advance.