Queens Medical Centre's December Newsletter
Download this month's Newsletter here: Dec 2018
Managing Osteoporosis: looking after your bones
Drop-in Cervical Screening (smear) Clinic
Location: Clinic 2, Centre for Women's Health, RDE Hospital Wonford
When: Tuesdays 6-8pm, Wednesdays 2-4pm
World's Biggest Coffee Morning for Macmillan Cancer Research
On Friday 28th September, Queens Medical Centre took part in the World's Biggest Coffee Morning for Macmillan Cancer Support.
Women v Cancer - London to Paris Bike Ride
How does the NHS in England work? An alternative guide
This animation is a whistle-stop tour of how the NHS works in 2017 and how it’s changing.
Charity Family Fun Day - Sunday 1 July
Queens Medical Centre's May Newsletter
Download this month's Newsletter here: May 2018
Easter Pharmacy Opening Hours
Please see Easter Opening Times for North Devon pharmacy opening times during the Easter period.
Big Devon March challenges every workplace in Devon to walk
This year, Active Devon has teamed up with the South West Coast Path for the 2018 walking challenge.
This National walking trail is 630 miles long. For every virtual mile walked during March, progress will be recorded online. There are incentives and prizes along the way to encourage sign ups.
How to register for Big Devon March:
1. Register at www.activedevon.org/marchwithus
2. Find a group of 4‐6 colleagues to take part in the challenge with
3. Download the Workplace Challenge app
4. Follow the tips sent to you and get walking
5. Don’t forget to track your progress
FLU - CATCH IT. BIN IT. KILL IT.
Cold weather can be seriously bad for your health. That’s why it is important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.
Flu is very infectious and spread by germs from coughs and sneezes, which can live on hands and surfaces for 24 hours. To reduce the risk of spreading flu:
• use tissues to trap germs when you cough or sneeze
• bin used tissues as quickly as possible
• wash your hands often with warm water and soap
Catch it. Bin it. Kill it.
Christmas and New Year 2017-18 Pharmacy Opening Times
Please click on the link to see North Devon Pharmacies Christmas and New Year opening times:
Pharmacies' holiday opening times
Stay well this winter
During these colder months and the holiday period there are things to bear in mind to remain healthy. The NHS has put together a pdf document entitled "We are here to help you stay well this winter - things you need to do to stay well this winter."
Large print version
Reminder why we should have the flu jab
Cancer care and support information in North Devon
Devon Libraries are working in partnership with the Peninsula Cancer Network, Macmillan, CAB, North Devon District Hospital and FORCE to offer a range of cancer information and support for people in North Devon. The libraries directly involved are Barnstaple, Bideford, Holsworthy and Ilfracombe.
These libraries all offer special book collections about cancer along with staff support when possible to access and use online information such as the Macmillan website and NHS Choices.
For more information about these library services and the range of other information sources available in North Devon pick up a leaflet from your local library or download the online version here - Cancer Information and Support in North Devon .
For more information about the project please see our short video below.
Keep Antibiotics Working TV campaign
Taking ANTIBIOTICS when you don't need them puts you and your family at risk.
Always take your doctor's advice on antibiotics.
Are You In Shape For Surgery? The healthier you are, the better you'll handle it
Surgery puts stress on your body, so the healthier you are, the better you’ll handle it.
Dr Alex Degan, GP at Mid Devon Medical Practice, and Karl Trimble, Consultant Orthopaedic Surgeon, Plymouth Hospitals NHS Trust, discuss the importance of being in shape for surgery.
Improving your general health and wellbeing greatly improves how effective the surgery will be, shortens how long it will take you to recover and significantly reduces the risk of complications.
Any steps you can take to eat a healthy diet, maintain a healthy weight and control your blood sugars, reduce your smoking, alcohol intake or substance use, and get enough sleep will benefit you.
Live Wise, Age Well - Are you over 50?
Active Life Active Mind at Barnstaple Library
Going into hospital? Remember to take your medicines
Help us to Get Your Medicines Right!
Dedicated Prescriptions Request Email Account
We now have a dedicated prescription request email account where you can email your prescription requests. The address for this is D-CCG.email@example.com
Serving You - Our dedicated team
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Letter to Boutport Medical Centre Patients
IMPORTANT INFORMATION REGARDING YOUR GP SURGERY
PLEASE READ CAREFULLY
Re: Boutport Medical Centre, Barnstaple
As many patients will be aware, we have been struggling for a while to recruit and retain doctors for the practice.
Having looked carefully at the options, we have now made the difficult decision to resign our contract with effect from 21 August 2017. At this point the three of us will be leaving and the premises will no longer be available.
The decision to give up our contract has not been easy, but followed a long period of reflection on the best way forward for all concerned.
However, we are pleased to say that agreement has been reached to make sure you continue to have a doctor and to benefit from good local care after that date.Boutport Medical Centre has been working with four neighbouring surgeries on a plan to sustain GP care in the town centre.
This has taken a little while to work through, but we are now in a position to tell you Queens Medical Centre is taking on all patients from Boutport Medical Centre by becoming partners on the GP contract from 30 June 2017. This will ensure that the transition for patients is as smooth as possible when we leave.
After 21 August, it will simply be a case of going to Queens Medical Centre rather than to Boutport Medical Centre, which will close. Appointments will be bookable in exactly the same way by calling 01271 372672.
As a patient, you won’t need to do anything else unless you want to register with a different practice.
NHS England, which is responsible for ensuring that people have access to GP services, fully supports this approach as the best answer in the circumstances.
With services transferring to Queens Medical Centre, patients will be able to see a range of GPs and other skilled staff in a modern, purpose-built healthcare facility with parking next door and good access for people with disabilities.
You’ll see several familiar faces, as many of our staff will be moving across the road to work at Queens Medical Centre.
We would like take this opportunity to introduce Queens Medical Centre to you:
We are pleased to have been able to work with our local colleagues to ensure that local people have access to GP care in the town centre.
We would like to invite you all to come along and see the practice, learn more about the services we have on offer and meet all of the team. Please feel free to drop in at any time to meet with either Sharon Gavin-Jones, our Practice Manager, or just to have a look around. You can also call us on 01271 372672 with any questions you may have – we’d particularly like to hear from patients who would be impacted by the Boutport building closing.
We have plans in place to recruit additional GPs and clinical staff over the summer to ensure that all our patients continue to receive a high standard of care.
We are really looking forward to meeting you and excited at being given the opportunity to continue to provide your health care at our Practice.
What if I want to find another practice?
If you do not wish to automatically transfer to Queens Medical Centre, you may register at another GP practice to ensure continuity of care.
All surgeries tend to have a different mix of services, staff and opening times. We would suggest looking at the NHS Choices website. This allows you to find nearby surgeries and then to see what each offers. See: www.nhs.uk
You may also contact NHS England, which is responsible for ensuring that people have access to GP services, via:
Tel: 0113 825 5299
Patients who have concerns can contact us at Boutport Medical Centre using the details at the top of this letter.
It has been a privilege to work with you all, through difficult times and through happy times. We wish you all less of the former, and more of the latter. Thank you.
Dr C Dawson, Dr L Armstrong & Dr L Rosenbaum
Boutport Medical Centre
Open Letter to Patients, colleagues and Other Healthcare Agencies
The staff at Queens Medical Centre are delighted to announce the return of Dr Sinclair in April. Dr Sinclair told us ‘I am looking forward to returning to work and being part of the excellent team at QMC again and to provide the best care for our patients. I would also like to say that I have appreciated all the support I have received from the team and patients’.
We are also excited to be receiving a new full-time partner to the practice, who will be starting in July.
Dr Kalsi and Dr Holman, who continue to provide a high-quality service, understand the importance of continuity of care for their patients. They both recognise that the last months have seen a number of changes and would like to reassure their patients that the return of Dr Sinclair will provide stability. Drs Holman and Kalsi say ‘We value our patients and aim to provide the best service for them with their health at the centre of all that we do. We know that the change in appointment system that we undertook to cope with rising patient demand is proving to be very successful and we now do not have a waiting list for patients to speak to their Dr whereas previously some patients were experiencing many weeks wait to see their Dr. We feel this has to be better for our patients in the long term”.
Sharon Gavin-Jones, our Practice Manager, is always pleased to help patients with any queries they may have.
Dr Richard Holman
Dr Baljit Kalsi
Dr Jane Sinclair
So, any excuse to prove the media wrong! This is what we received from a grateful patient on Thursday. Patient and husband wanted to thank reception staff who dealt with her on wed afternoon-(her words) "if it wasn't for the reception staff quick thinking and immediate intervention she dreads to think what might have happened because she did have a stroke"
Receptionists, although not clinical, are asked by the GPs to ascertain some background information on symptoms so that the GPs are able to prioritise their phone list. They are also aware of `red flag' symptoms upon which they would act upon and inform the GP of urgency.
Access to Online Records
You are now able to request access to view your record online, this will show you:
- Demographic data
- Investigation results including numerical values and normal ranges
- Procedure codes (medical and surgical) and codes in consultations (symptoms and signs)
- Biological values (BP and PEFR)
- Allergies and adverse reactions
- Codes showing referrals made or letters received
- Other codes (ethnicity, QOF)
Before registering for access to your records there are a few things to think about. On very rare occasions:
- Your GP may not think it in your best interest for you to look at your GP records online. If this happens your GP will discuss their reason with you. It is up to your GP to decide if you should be allowed access to your online records
- You may see your test results before your doctor has spoken to you about them. This may be when you cannot contact your surgery, or when your surgery is closed. This mean you will need to wait until a telephone appointment is available to talk to your doctor.
- Information in your medical records might need correcting. If you find something you think is not correct, you should contact your surgery. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself.
- There may be information in your medical records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did no know about that worries you, please speak to your surgery and they will discuss this with you.
- If you see someone else's information in your record, please log out immediately and let your surgery know as soon as possible.
- If you have questions about any of the above points, please talk to your surgery and they will be able to advise you further.
North Devon Pharmacies rota for upcoming August Bank Holiday
Please click here to view the opening times of pharmacies in North Devon on Bank Holiday Monday, 28th August 2017. (14/08/17)